Cancellation policy
Provider cancellations should be exceptional. If you cancel, the traveler will receive a full refund and your account may be penalized. Contact support if you have a force majeure case.
Provider onboarding checklist
- Provider cancellations should be exceptional. If you cancel, the traveler will receive a full refund and your account may be penalized. Contact support if you have a force majeure case.
- Insurance and liability
- Use the contact form for reservation issues that require fast follow-up.
- Respond quickly to messages and inquiries (ideally within 24h)
Frequently Asked Questions
Provider cancellations should be exceptional. If you cancel, the traveler will receive a full refund and your account may be penalized. Contact support if you have a force majeure case.